Cancellation, refunds and returns

Policy version: 2026-10-23 — approved by TLC, and the version that applies to every order placed through this store.

Can I cancel an order?

Before we place your order with the supplier — yes, free of charge. Every order-in item is purchased from the supplier after you pay. Until that purchase is placed, cancelling is free and you are refunded in full.

After the supplier order is placed — we ask the supplier first. Suppliers do not always allow cancellation once an order is confirmed. If they do, we cancel and refund you in full less any cancellation or restocking charge the supplier actually applies. If they do not, the order has to run to delivery. We tell you in writing which of the two applies within one business day of your request.

Ready stock (A1 mini standard, Creality Spark i7) — free to cancel until you collect. Nothing has been ordered in for you, so cancelling before collection costs you nothing.

How do refunds work?

Refunds go back to the original payment method (the card you paid with) and never exceed the amount actually paid for the order. We approve a refund within 3 business days of agreeing it with you; your bank or card issuer then typically takes a further 5–10 business days to post it, which we cannot speed up.

Refunds are always in Malaysian ringgit for the full amount you were charged. Any currency conversion or card-processing difference applied by your bank is outside our control and is not deducted from the refund.

What if the unit arrives damaged or dead on arrival (DOA)?

Report it within 7 days of collection with your order reference, the serial number, and photos or a short video of the packaging and the fault. Write to admin@learning.com.my or call +60103183700.

We raise it with the manufacturer's own support process and act as your single point of contact until it is resolved — you do not deal with the supplier yourself. Our supplier covers return freight for a unit confirmed DOA within that 7-day window. Depending on the fault you get a repair, a replacement, or a refund; the manufacturer's technical support makes that call, not us.

Please do not attempt repairs yourself before the fault is assessed: unauthorised repair or modification can void the manufacturer's warranty.

Can I return something I changed my mind about?

Ready stock only, within 7 days of collection, provided it is unused and unopened with all original packaging, accessories and seals intact. Return it to the same pickup counter; the refund is issued after inspection and excludes any delivery cost you paid. Opened, used, assembled or partially unpacked printers are not eligible — once a printer has been unpacked and set up it cannot be resold as new.

Order-in items are bought specifically for you and are not eligible for change-of-mind returns. This is the same rule the supplier applies to us, and we will not hide it behind a restocking fee.

This does not affect your rights if the item is faulty, misdescribed, or not what you ordered.

Is there a warranty?

Yes. Warranty follows each manufacturer's own terms: Bambu Lab's warranty for Bambu Lab hardware and Creality's warranty for Creality hardware — typically 12 months on the printer, with consumables and wear parts excluded. Warranty runs from the date you collect the unit.

Claims are handled under the supplier's process through The Learning Collection: you contact us, we raise the claim, and we keep you updated until it closes. Keeping your order reference is all you need — we hold the purchase record.

How long does delivery take?

Configurations that are ordered in are currently estimated at 20–30 days for both brands. That is stock lead time from the supplier; it is not a delivery date and it is not a promise. If the supplier gives us a materially different date we tell you before the order is placed where possible, and as soon as we know otherwise.

A1 mini (standard), 1 unit and Creality Spark i7, 2 units are held as ready stock in Kuching and can be collected sooner while that stock lasts.

How do I get my order?

Free self-pickup in Kuching, at TT3 — Vincenzo Labs (Tabuan Tranquility) or at TLC Galacity (Jalan Tun Jugah). You choose the counter at checkout, and we email you when the unit is ready to collect.

Bring the order reference and the card used, or photo ID. Collection is by appointment during office hours. Courier delivery will follow PosLaju rates once shipping is enabled; until then the store does not offer delivery.

Is tax included?

Yes. Prices are in Malaysian ringgit and include SST; no tax is added later. Prices are valid until further notice.

Where do I ask about a specific case?

Use the enquiry form on any printer page, write to admin@learning.com.my or call +60103183700. Quote your order reference so we can find the order immediately.

Also see the FAQ, how ordering works and who does what.